Employment Opportunity – Logistics Manager – The Torngats

Posted on December 19, 2019

Through a historic agreement between the Innu and Inuit of Labrador, together with PAL Airlines, Air Borealis is an airline all can take great pride in. As a company, we have a deep respect and connection to the community, to the environment, and to the people of the North. And we take our corporate responsibility to provide sustainable air transportation, and the highest level of customer service, to heart.

With ownership of the full logistics management of Torngat Mountains operations offered by Air Borealis, the Logistics Manager of the Torngats is a year-round position dedicating to the smooth and profitable execution of the annual Torngat Mountains adventure tourism experience. This position will be responsible for the following:

  • Coordinate the logistics of booking and travel for Torngat Mountain Base Camp employees and/or customers;
    • Ensure basecamp onsite capacity management and accommodation allocations
    • Develop flight manifests
    • Update Basecamp Staff and Guests of flight status
  • Accountable for the logistic of start-up, mobilization, and demobilization for all staff and supplies
  • Accountable for the pick-up and delivery for all camp supplies
  • Responsible for all procurement, purchase tracking and reporting
  • Greeting customers/clients upon arrival in Goose Bay and transporting them to and from the airport
    • Organize and execute Goose Bay customer care throughout the season
  • Provide rapid response to all Torngat Mountains customer/client inquiries
  • Assist in the preparation of written/verbal communication including announcements and press releases according to our business policies/procedures
  • Marketing and sales efforts including; including, but not limited to:
    • Responding in a timely manner to visitor inquiries via phone and website
    • Attending trade shows to promote the Torngat Mountains
    • Processing payment, and ensuring proper documentation of sales
    • Preparing and distributing visitor welcome packages
    • Ensuring visitor waiver and medical forms are collected and provided to base camp staff
    • Liaising with Base Camp and Customer Service staff to ensure specific visitor needs and requests are met
    • Maintaining social media accounts throughout the season
    • Working with marketing to ensure all collateral/online assists are effective and up to date
  • Work closely with Receptive Tour Operators on sales of packages for the Torngat Mountains
  • Identify opportunities to implement new and innovative services that support business development, customer satisfaction and fund development
  • Maintain membership with Tourism Associations
  • Other duties as assigned.

Qualified individuals can apply online via:

Air Borealis is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.

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